Customer messages and internal team chat in one place — with AI support and CRM integration.
Two Sections
Customer Inbox
Centrally process incoming customer messages
Internal Team
Direct Messages & Group Channels within the Team
Customer Inbox
Messages from connected messaging channels (e.g., WhatsApp) converge centrally in the inbox and can be processed like a shared mailbox.
- Filter conversations by status (open / deferred / closed) and channel, or find them via search.
- Assign a conversation to a team member — clarifying who is responsible.
- Reply directly from the inbox with text and attachments (images, PDFs).
- Toggle AI auto-reply (AIRIS) per conversation — the AI handles routine tasks, but a manual reply always takes precedence.
- Have incoming and outgoing messages automatically translated — the customer reads in their language, and you in yours.
- Mark conversations requiring attention as 'for review' and resolve them after processing.
- Jump directly to the linked contact with 'Open in CRM'.
Connecting Channels — Company or Only for Me
Under Settings › Connect Channels, you can link WhatsApp, Instagram, and Facebook Messenger. Before connecting, you select who the channel belongs to.
For the Company
Belongs to the company. Initially, only the owner and the person who connected it can read. The owner grants access to other colleagues via 'Read along'.
Only for Me
Belongs to the employee. No one else reads along — not even owners or admins. Chats are never added to the CRM.
- 'Read along' (owner only): all employees or only selected departments and individual colleagues.
- Each channel displays its indicator: Private, Company – All, Company – Only Shared.
- The rule applies everywhere: Inbox, App, AIRIS, Push Notifications, Exports, and Analyses.
- WhatsApp: log in with Facebook, select number, done. The WhatsApp Business App remains usable on your phone; existing chats can be transferred (default off for 'Only for Me').
- If an employee leaves the company, no one can read their private chats anymore.
Internal Team
- Direct messages (1:1) with colleagues.
- Group channels for teams or topics.
- Select a person via 'New Chat' and start writing immediately — existing direct chats are reused.
Let AIRIS automatically respond to frequent inquiries and intervene only when a personal touch is required. Your manual response always takes precedence over the auto-response.