From the room plan to the invoice — in one system.

↳ Who sleeps in which room and when is recorded in the book, on the portal, and in your head. Seasonal prices are calculated manually.

→ An occupancy calendar for all rooms: Clicking on a free day creates the reservation. Each reservation progresses from inquiry to confirmed and checked-in to checked-out. A room cannot be confirmed twice for the same night. The price applies per night within the season in which the night falls; room categories range from single room to apartment.

↳ Direct bookings arrive via phone and email. Guests cannot see what is available, and every inquiry costs time.

→ A booking link without registration: The guest sees the available month per category with the price, and the system suggests the smallest suitable room. The inquiry is immediately entered into the occupancy calendar; you receive an email and a notification, and the guest receives an acknowledgment of receipt in their language. Only when you confirm is the room occupied, and the guest receives the confirmation. The page displays the price including VAT, the tourist tax, and the data protection and cancellation policy.

↳ Booking.com, Airbnb, and your own reservations are unaware of each other. Double bookings are only discovered upon arrival.

→ For each room, an export calendar for the portal and an import of the portal calendar, synchronized hourly. If a portal booking overlaps with a direct booking, DivineMind only creates it as a request with a conflict marker and notifies you via bell and email. iCal only transmits occupied or free status: no prices, no quotas, no guest data. This is not a channel manager.

↳ Business travelers require an invoice addressed to their company, including the address and VAT ID. An invoice from a notepad is insufficient for this.

→ At check-out, select a contact from the CRM or enter the company, address, and VAT ID. Above the threshold for small-value invoices, DivineMind requires the address. The invoice includes accommodation, meals, items from the guest account, and tourist tax, and automatically deducts any deposit. It is created as a draft in the invoicing module and released there.

↳ Accommodation, breakfast, and beverages have different tax rates, and these vary between Austria and Germany.

→ The rates are based on your company's country: in Austria, accommodation is 10% and the standard rate is 20%; in Germany, they are 7% and 19%. Breakfast is listed as a separate item on the invoice; in Germany, it is divided into food (7%) and beverages (19%). Half board with beverages is also divided into food and beverages; you set the proportion yourself.

↳ Per person per night or as a percentage, children exempt or not, with or without breakfast: The tourist tax varies in every municipality.

→ You set the mode, rate, and age limit for children; there is a template for Vienna. On the invoice, the tourist tax is listed as a separate item with its calculation basis. In Austria, it is a pass-through item without VAT. In Germany, you choose whether the guest owes the levy according to the local ordinance. For settlement with the municipality, the monthly tourist tax list is available as a PDF; reporting and payment are handled by you as before.

↳ Dinner, bar, and minibar charges end up on scraps of paper. At check-out, half are missing, and the guest asks what they signed for.

→ In the cash register (RKSV), the server posts the receipt to the guest account with "Charge to room." The button is only active after the guest has signed on the device. Minibar and extras are booked directly in the guest account. The invoice includes an appendix with all signatures as a PDF. Bar or card payments at reception are processed through the cash register: receipt with signature, invoice paid, tourist tax as a separate cash register item.

↳ Deposits are requested via bank transfer, tracked, and manually deducted from the final invoice.

→ The deposit invoice (30% or a custom amount) is generated from the reservation. With "Send to guest (PDF + payment link)", the guest receives the invoice and a link to pay via your payment account with Mollie. The deposit is deducted as a separate line item on the final invoice.

↳ The kitchen doesn't know in the morning how many guests will have breakfast and who will have half board in the evening.

→ Per reservation: no meals, breakfast, half board, or full board. The breakfast list shows only guests with breakfast, and the overview counts "Breakfast tomorrow morning" and "Dinner tonight (HB/FB)". Meals are listed as a separate item on the invoice with the appropriate tax rate.

↳ The guest registration form is copied from a template, missing numbers and mandatory fields.

→ For Austria, the guest directory form according to Annex A of the Guest Directory Ordinance with sequential number, gender, travel document, and accompanying persons. For Germany, the special registration form according to § 30 BMG. Both are available as PDFs for completion and signature. DivineMind does not handle electronic reporting to municipalities or authorities.

↳ After check-out, no one knows which room needs cleaning. The extent to which the property was occupied is only revealed by the tax advisor.

→ Upon check-out, the room is automatically marked as "to be cleaned," and the team receives a notification. On the Housekeeping page, accessible even via a mobile browser, tap "Clean"; the name and time are saved, and rooms can be blocked. The reports show occupancy rates, average daily rate (ADR), RevPAR, overnight stays by country of origin, and the monthly tourist tax list per month.

↳ An availability inquiry in the evening remains unaddressed until the next day.

→ With the AI assistant AIRIS (included in the €999 package), you can ask in the chat what is available, have a reservation created as a request, or view the day's activities in the property. AIRIS only confirms, checks in, checks out, posts charges, creates guest forms, and processes deposits if you have approved it via the autonomy button; otherwise, it presents the step for you to complete. If it's unclear which reservation is meant, AIRIS will ask for clarification.