What the EU AI Act Requires
Article 4 does not mandate a specific format but requires measures appropriate to the use case: Those using AI in customer interactions need different knowledge than those who use it for invoice processing. Document who learned what and when, so you can provide proof if needed.
What Constitutes Effective AI Training
Proven Content:
- What the deployed AI does in operations, with real-world examples.
- How to verify results and identify typical errors.
- What data is permissible to use with the AI and what is not.
- Who makes decisions and how approvals work.
- What to do when something goes wrong.
Introducing AI into the Team Without Resistance
Employees often worry about their jobs. Be transparent about which tasks AI will handle and how the freed-up time will be utilized. Start with a task that everyone finds tedious and let the team review the results. Those involved in decision-making will trust the process more quickly.
Where Human Oversight is Required
You Decide
- The company determines which training is necessary for each role.
- A certificate does not replace practical experience. Repeat training sessions if changes occur.
- Further obligations apply to high-risk applications.
