Relieving the Reception Desk Phone
During peak hours, the line is constantly busy; outside of office hours, no one reaches the practice. An AI phone assistant answers calls, recognizes the request, books appointments, and forwards urgent matters to the team. Emergencies should always be directed to emergency services or a human.
Online Appointments and Reduced Idle Time
Patients select available times themselves via a booking page. Reminders before the appointment help reduce no-shows. Recurring processes, such as requests for follow-up prescriptions, can be mapped as fixed templates that the team reviews.
Data Protection in the Practice
Health data is among the particularly protected data according to Article 9 GDPR. Therefore, a Data Processing Agreement, data storage within the EU, separate client accounts, and a clear boundary are important: an administrative system does not need access to findings and treatment content.
Who Does What?
AIRIS Prepares
- Medical Practice Solution: 24/7 phone answering, online booking, practice emails, and private billing.
- DivineCall: Answers calls, informs about AI, and books appointments.
- DivineCalendar: Booking pages with available times from your calendar.
- DivineFinance: Private invoices and multi-stage dunning.
You Decide
- Diagnosis, therapy, and medical information are never provided by AI.
- AI recognizes emergencies as urgent and forwards them immediately.
- Prescriptions and referrals are reviewed and signed by the practice.
