All channels in one place
Customers contact you where it's convenient for them. If email, phone, and chat operate separately, inquiries get lost or are processed twice. An AI that sees all channels assigns each inquiry to the correct customer and shows what has been discussed so far.
Fast, accurate answers
AI can directly answer frequent questions about opening hours, delivery status, or outstanding invoices if the information is in the system. For everything else, it prepares a response that an employee checks and sends.
A memory for every customer
Good service means remembering: the last conversation, the complaint from spring, the desired appointment. AI can capture the essential points from conversations and make them available for the next contact, naturally only for employees who are authorized to see this information.
Who Does What?
AIRIS Prepares
- DivineMail: Sort inquiries, link them to the contact, and prepare responses.
- DivineCall: Answer calls, capture inquiries, and log them as notes in the customer record.
- DivineCRM: The customer record with emails, calls, quotes, and invoices on a timeline.
- Customer memory: AIRIS remembers essential information from conversations and shows it to each person only if they are authorized to see the source.
You Decide
- Complaints, goodwill gestures, and exceptions belong to a human.
- The AI should recognize when to hand over, rather than guessing.
- Customers should know when they are writing or speaking with an AI.
