Why Logistics Companies Need Divine Call
In logistics, the phone never stops ringing – customers ask about shipment status, want to change delivery times or place new orders. Your dispatchers are constantly interrupted. Divine Call handles routine inquiries and captures new orders so your team can focus on planning.
Automatic Shipment Status
Divine Call can connect to your system and automatically inform customers about their shipment status.
Relieve Dispatchers
Routine inquiries are automatically answered. Your dispatchers can focus on route planning.
Capture Orders Structured
New orders are captured with all important details: pickup address, destination, time window, special requirements.
24/7 Availability
Customers can place orders or check status even outside office hours.
De-escalate Complaints
Divine Call responds professionally to unhappy customers and documents complaints for follow-up.
All the Features You Need
24/7 Availability
Receive customer inquiries even outside office hours.
Shipment Tracking
Automatically retrieve and communicate shipment status from your system.
Order Capture
Capture new orders with all details in a structured manner.
Schedule Changes
Receive delivery time changes and forward to dispatch.
Complaints
Professionally receive and document complaints.
TMS Integration
Connect to common Transport Management Systems.
Multilingual
Serve international customers in their language too.
Escalation
Forward urgent inquiries to dispatch immediately.
How Divine Call Works for Logistics
3 steps to efficient communication
Integrate
Connect Divine Call with your TMS for automatic shipment tracking.
Configure
Define which inquiries are answered automatically and which are forwarded.
Relieve
Divine Call handles routine inquiries and your dispatchers have more time for planning.
For All Logistics Areas
Freight Forwarding
Capture orders, communicate shipment status, confirm or change delivery times.
Courier Service
Accept same-day requests, coordinate pickup times, prioritize express orders.
Warehousing & Fulfillment
Answer inventory inquiries, capture picking orders, receive return notifications.
Frequently Asked Questions
Everything about Divine Call for logistics