Why IT Service Providers Need Divine Call
IT support doesn't follow office hours – servers fail at night too. At the same time, routine inquiries tie up valuable developer resources. Divine Call handles first-level support, categorizes requests and creates tickets.
24/7 First-Level Support
Divine Call receives support requests around the clock – without needing a staff member on standby.
Automatic Ticket Creation
Every request is categorized and captured as a structured ticket in your system.
Prioritization by Urgency
Divine Call recognizes critical problems and can escalate to on-call immediately.
Relieve Developers
Routine inquiries like password resets or status updates are automatically answered.
SLA Compliant
Through immediate intake and categorization, you meet your SLAs – even outside office hours.
All the Features You Need
24/7 Availability
Receive support requests nights and weekends too.
Ticket Creation
Automatically capture requests as tickets in your system.
Categorization
Categorize requests by problem type, urgency and customer.
Escalation
Forward critical problems to on-call immediately.
Status Updates
Inform customers about their ticket status.
Knowledge Base
Automatically answer common questions from your knowledge base.
Tool Integration
Connect to JIRA, Zendesk, Freshdesk and more.
Multilingual
Serve international customers in their language.
How Divine Call Works for IT Support
3 steps to efficient support
Integrate
Connect Divine Call with your ticketing system and knowledge base.
Configure
Define categories, escalation levels and on-call schedules.
Optimize
Divine Call learns from your tickets and improves categorization.
For All IT Areas
Managed Services
Receive customer requests, create tickets and meet SLA times – around the clock.
Software Support
Capture user problems, deliver first-level solutions from knowledge base.
Infrastructure
Escalate critical outages immediately, schedule maintenance requests.
Frequently Asked Questions
Everything about Divine Call for IT service providers