Maintenance contracts invoice themselves. Tickets stay within SLA.
Your service business is recurring — your billing should be too. DivineMind.AI invoices maintenance and hosting contracts automatically, keeps support tickets on track with an SLA clock, and duns overdue invoices autonomously. Fully autonomous — it plans on its own and asks before critical actions.
The service business grows — the back office chokes on it
DivineMind.AI: the back-office engine for your service business
Maintenance billing, ticket SLA, hours and dunning — in one system, with AIRIS as the autonomous orchestrator.
Invoice maintenance & hosting contracts automatically
↳ Support flat rates, maintenance contracts and hosting packages have to be invoiced by hand every month or every quarter — error-prone and easy to forget.
→ Set up recurring invoices once (monthly, quarterly, yearly). DivineMind.AI generates them right on the due date and, if you want, sends them automatically — GoBD-sealed and DATEV-ready.
Support tickets under control with an SLA clock
↳ Requests land scattered, and nobody sees what is unassigned or about to breach the service-level deadline.
→ The Helpdesk bundles tickets with priority, category and an automatic SLA due date (first response + resolution). AIRIS prioritizes, assigns, escalates and closes — and alerts owner/admin about open, unassigned tickets.
Track service hours & turn them into invoices
↳ Hours worked sit on sticky notes or in someone’s head — and get billed too late or not at all.
→ Track time per task via a start/stop timer or a manual entry, with a billable flag and hourly rate (per task, project or default). Time reports and project roll-up make the hours invoice-ready.
Follow up on open receivables autonomously
↳ Invoices are out, but consistent follow-up keeps slipping — days sales outstanding explode.
→ The autonomous 3-stage dunning runs on schedule, escalates the tone step by step and keeps accounting in the loop. The Finance Agent handles incoming invoices via OCR, including approval and SEPA.
See what you save by switching the stack.
Total honest math — current tools + manual hours vs. one flat DivineMind.AI price.
Frequently asked questions
Can DivineMind.AI invoice our maintenance and hosting contracts automatically?+
Yes. You set up a recurring invoice once — with an interval (weekly, monthly, quarterly, yearly), amount, start date and an optional end date. DivineMind.AI generates the invoice right on the next due date and, if you want, sends it automatically. Every invoice is GoBD-sealed and prepared for DATEV export. This exact mechanism runs in production for existing customers.
How does the Helpdesk differ from a classic ticketing system?+
The Helpdesk is part of the same platform as CRM, time tracking and Finance — so a ticket can be followed from intake through the service hour worked all the way to the invoice in one system, with no tool break. Tickets automatically get an SLA due date (first response + resolution) based on priority. AIRIS prioritizes, assigns, escalates and actively reports unassigned tickets to owners and admins.
Is the Code Agent a paid add-on?+
No. The Code Agent is included in Premium — not a separate add-on. For IT service providers that is real added value: technical tasks can be handled right in the same system that also runs tickets, billing and CRM.
Where is our data hosted and what about AI regulation?+
DivineMind.AI uses EU hosting (Germany). The platform is designed around the EU AI Act: AIRIS plans autonomously but obtains your approval before critical or irreversible actions. Invoices are GoBD-compliant, and XRechnung XML can be delivered on request.
Can DivineMind.AI connect to our accounting?+
Yes. DivineMind.AI exports to DATEV, BMD and RZL and supports XRechnung. Incoming invoices are captured via OCR, go through an approval and can be paid via SEPA; an AI-assisted bank reconciliation matches payments. That way your tax advisor receives cleanly prepared data.
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More service revenue, less back office.
See in a personal demo how maintenance billing, ticket SLA and dunning take care of themselves with DivineMind.AI.
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